Refund Policy

Please take care when placing an order.

CAFE LIGHTING & LIVING offers no refunds for:

· Errors made in the order process

· Change of mind

· Buyer’s remorse

CAFE LIGHTING & LIVING does offer a credit for the value of the goods, less 15% re-stocking fee, provided that:

· Goods are returned in original packaging.

· Packaging must be unopened and uncompromised.

· No foreign markings, stickers, or tape.

· Goods will need to be returned for inspection prior to credit being issued.

· Return shipping is the responsibility of the purchaser.

Products bought from Clearance/Outlet/ex Showroom sales are sold ‘as is’, with no refund, return or credit permitted.

Please choose carefully. CAFE Lighting does not normally give refunds if you simply change your mind or make a wrong decision.

If required, please contact our Head Office for clarification.

    
CAFE Lighting Pty Ltd accepts full responsibility only for goods received that are either :-   

FAULTY

    
Defined as those electrical goods that are within the 12month warranty period and have been found not to work due to electrical related issues.
A credit for these goods will only be accepted for WRITTEN REQUESTS made within 12months from date of invoice.
    
Goods that are of poor workmanship.
A credit for these goods will only be accepted for WRITTEN REQUESTS made within 14days from date of invoice.
    
NOTE :- All claims must be referenced to CAFE Lighting’s Original Purchasing Invoice
    
DAMAGED on DELIVERY  

   
Defined as those goods received damaged in transit via CAFE Lighting’s nominated carrier.
A credit for these goods will only be accepted for WRITTEN REQUESTS made within 14days from date of invoice.
    
Goods collected by you or your carrier from the CAFE Lighting warehouse are deemed to be received in good order and condition.  
No request for credit or replacement of goods damaged in transit will be accepted by CAFE Lighting and should be referred back to your carrier.

Goods valued at under $50.00 will not be replaced. A credit only will be supplied.    
    
UNDER NO CIRCUMSTANCES ARE GOODS TO BE RETURNED TO CAFE Lighting.    
For disposal advice, please contact CAFE Lighting's Head Office.