CAFE LIGTHING & LIVING
Frequently Asked Questions
Contact & Showroom Details
- How can I get in touch?
We’d love to hear from you. For all enquiries, please email us at sales@cafelightingandliving.com.au You can also speak with our team directly by calling (02) 9756 0863 ,or chat to us online Mon – Friday
Where are you located?
Our Sydney Showroom and Head Office are located at 1048 Canley Vale Road, Wetherill Park NSW 2164.
- What are your operating hours?
- Office Hours: 8:30am - 4:30pm Monday - Friday
- Showroom Hours: 10am - 4pm Monday - Friday
- Warehouse / Pickups: 8am - 3pm Monday - Friday (Located at the northern end of Canley Vale Road, between the Horsley Drive and Victoria Street)
- Can I visit the showroom?
Absolutely, you can visit us in person! jump online to Book A Showroom Appointment, Book an Online Video Consultation, or Book an Outlet Shopping Appointment. You can also explore our Virtual Showroom on our website.
Registration & Shopping Online
- How do I view pricing and availability?
As a wholesale company, trade pricing is available to approved customers only. Register online here.
- Do I need to create an account to shop?
Yes, you do! Approved businesses with an active ABN can apply for an account to access exclusive Trade pricing. Trade customers have the benefits of checking out faster, live stock availability, access to your order history, quick order or create your own project. You’ll also be among the first to know about our special offers tailored to your business. If you do not have an ABN to create an account, contact out team who can provide you with shopping alternatives or direct you to one of our Trade partners.
- Are all of your products available online?
Yes, our entire CL&L catalogue of designer furniture, homewares, and lighting is available to view online. If you ever have trouble finding a specific piece, it may be on its way or discontinued just let us know, and we'd be happy to suggest an alternative.
Large Projects & Bulk Buys
Do you cater to large projects and bulk buys?
Yes, we certainly do! Whether you are outfitting a boutique hotel, a multi-residential build, or a large-scale commercial space, our team is fully equipped to handle significant volume requirements. We hold substantial stock levels across our Sydney warehouses to support tight project deadlines, and we can seamlessly manage dispatch Australia wide.
For high-volume briefs, our dedicated account managers will work closely with you on inventory forecasting, consolidated freight solutions, and providing highly competitive bulk pricing tiers. We have proudly partnered with some of Australia's largest retail, hospitality, and commercial developments. Contact our trade team directly with your schedule of finishes or project brief to get started.
Viewing Products & Product Information
Do you offer interior design assistance?
Yes, we have inhouse designers that are trained and more than happy to provide product suggestions, styling pairings, and tailored solutions from our collection to perfectly match your brief.
For hands-on help completing a project, you can book a complimentary consultation at our Wetherill Park showroom. Our design team will help you pull together fabric swatches, test lighting combinations, and confidently present pieces for your client's space.
I need assistance, but I'm not in Sydney – can you help me?
Yes! You can book a video consultation with one of our designers or account managers for tailored design support.
For an interactive view of our showroom, you can navigate the Virtual Showroom. This has the most up to date releases for you to reference the scale, colours and textures of products.
We also regularly publish digital project booklets, lookbooks, and curated colour trend guides to assist with your sourcing process.
Ordering, Payment & Invoicing
- How do I place an order?
Registered customers can easily place an order online after logging in at any time by adding items to the cart and proceeding to checkout. If you'd prefer to order offline, you can email a copy of your order directly to sales@cafelightingandliving.com.au.
- Do you offer a Price Guarantee?
We know it takes time to close some projects. Contact our team for a quote today and we’ll lock in your price for 30 days. Giving you the space to confirm your selections with confidence. Please note this excludes clearance items.
When will i receive my invoice?
A formal tax invoice will be issued from accounts@cafelightingandliving.com.au once your order has been dispatched. Please check your spam inbox. If you haven’t received your invoice, please contact sales@cafelightingandliving.com.au or contact us directly for assistance.
- What payment options do you offer?
We accept all major credit cards, PayPal, direct transfers, and Zip Pay. We offer net terms to approved account holders only. Contact our team for more information.
- When will my order be dispatched?
Our team will reach out to organise delivery or dispatch once payment has been received and confirmed by our accounts team.
- I’m not ready to accept delivery just yet — can you hold my order?
Yes, we can but we always encourage collection or delivery as soon as possible. However, we understand that with projects, things don’t always go to plan. With that in mind, we offer 4 weeks of complimentary storage from the date your order is ready to dispatch. If your order includes backordered items, complimentary storage begins once all items are available in our warehouse. For storage beyond 4 weeks, a charge of $70 per week will apply and is payable upfront or prior to dispatch.
Delivery & Collection
- Can I collect my order?
Yes! Collection is available from our Sydney warehouse. We offer same day collection as well. Simply book a warehouse pick up here. For Same day collection, please contact us directly. Our warehouse pickups operate between 8am - 3pm, Monday to Friday.
- Can I send a third-party carrier to collect on my behalf?
Absolutely. Third-party carriers are welcome to collect once our team has provided you with the relevant collection details. All drivers must present the reference number we supply to ensure the correct order is loaded. If the carrier requires consignment details or labels, please provide these to our team at least two business days before pickup.
How long will dispatch take?
Dependant on your request, dispatch is always within 48hrs.
Do you offer white glove service?
Yes, we offer this for Sydney and surrounds by request. For all other areas, our team are happy to work with you on sourcing a white glove solution. Contact our team and we'd be happy to help!
- What does Standard Delivery include?
All standard deliveries are quoted to the ground floor only. Additional services such as above-ground delivery via stairs or lift, assembly, and rubbish removal are available upon request. Please contact our team for a quote on any extras.
- How are freight costs calculated?
Our shipping calculator in the shopping cart determines the most competitive delivery cost to the shipping postcode based on the product size and weight. Costs are displayed in the cart and recalculated at checkout once your delivery address is entered.
- Do you offer installation services?
Yes, installation can be arranged on select products within certain metropolitan areas. Installation is quoted separately on top of standard delivery. Please contact us before placing your order if you’d like these services included.
- Do you deliver internationally?
We can assist you with international delivery by working with you and your freight onforwarder. But our deliver driver transports our products Australia-wide only. Please note that warranty will be void if a product is forwarded internationally after delivery.
Will my client receive an invoice with their delivery?
No, they will not. All orders are treated as drop-ship deliveries, so no invoice is included with delivery. Only a delivery docket will be sent with the items, and your formal tax invoice will be sent straight to the email address attached to your account upon dispatch.
Damages, Returns & Warranty
What are my options for returns and refunds?
Yes, we assist you with returns and refunds and damaged products. Please refer to our Refund Policy on our website for full details.
- What if my furniture is damaged in transit?
Any transit damage must be reported to our support team within 48 hours of receiving the item, ensuring claims are made within the carrier’s claim window. If the carrier was arranged by the client, CAFE LIGHTING AND LIVING is not liable for transit damage. Please refer to our Refund Policy for full details.
- How do I make a claim?
We thoroughly inspect all products prior to dispatch, but we understand that things can occasionally go wrong. To lodge a claim, please email claims@cafelightingandliving.com.au with the following:
- Your company name and your client’s name
- Invoice number
- Product code or SKU
- Clear photos of the damage or discrepancy, clearly describing the fault
- Your preferred resolution Our support team will be in touch to work through a resolution with you.
- Do you have a warranty on your products?
Yes, at CAFE LIGHTING AND LIVING, we handle warranties in accordance with Australian Consumer Protection legislation. Our products generally carry a 2-year warranty (all products except lighting) or a 1-year warranty (all lighting and electrical products). Please note this warranty covers residential use only and excludes commercial applications, samples, seconds, fair wear and tear, and improper use. Wall mounting is considered a product modification and will void the warranty.
Safety Notice: Compliance with Toppling Furniture Regulations
In accordance with the ACCC regulations on toppling furniture, we are committed to ensuring compliance with safety standards for freestanding furniture 686mm or taller, as well as entertainment units. While we have implemented drawer extension limitations in our designs, customers must take further precautions:
- Secure all applicable furniture with an appropriate anchoring device.
- Never allow children to stand, climb, or hang on drawers, doors, or shelves.
- Never open more than one drawer at a time.
- Place heavier items on lower shelves or drawers to improve stability.
Trade, Resellers, Marketing & Collaborations
- How do I register for trade account?
Simply complete the form on our registration page. Our team will review your details and process your registration within two business days.
- I want to resell your products online, where do I start?
If you’re an online reseller, please specify this in your registration form and contact our sales team. Once your application is reviewed, our team will be in touch with further information.
Do you offer a product data feed for integration?
Yes, we have connector apps and data feeds available. Please reach out to our team for more information.
- Do you offer media loans?
Unfortunately, we no longer offer product loans; however, we can assist with competitive pricing and discounts for collaborations.
- Do you collaborate with industry creatives?
Yes, we love collaborating with property stylists, interior designers and fellow industry creatives. If you’re interested in working with us, please reach out to our marketing team at marketing@cafelightingandliving.com.au or send us a message via Instagram.
- Who do I contact for editorial requests?
Please direct all editorial enquiries to sales@cafelightingandliving.com.au
- Can I use your images on my website or social media?
If you’d like to repost one of our images, please ensure CAFE LIGHTING AND LIVING is tagged and photo credit is given. For use of our imagery on a third-party website, please contact us directly to receive formal permission.